Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with ... [continue] Access to medical records


Are you looking after or providing support for a relative friend or neighbour? Are you being helped or supported by a relative friend or neighbour? Your GP needs to know ... [continue] Carers


What is a chaperone? A chaperone is an adult who is present during an intimate examination of a patient. A chaperone is there to protect both the patient and the ... [continue] Chaperones

Comments, complaints and suggestions

Our aim is to provide the highest level of care for all our patients.  If there is any way that you think that we can improve the service we provide, ... [continue] Comments, complaints and suggestions

Fair Processing Notice

How we use your personal information This fair processing notice explains why the practice collects information about you and how that information may be used. The health care professionals who ... [continue] Fair Processing Notice

Find your NHS number

Your NHS number is a 10 digit number, like 485 777 3456. You do not need to know your NHS number to use NHS services, but it can be useful to ... [continue] Find your NHS number

Free NHS Health Checks

NHS Health Checks are being offered to people aged between 40 and 74 in your community. The NHS Health Check is designed to spot the early signs of heart disease, ... [continue] Free NHS Health Checks

How to register

We have an open list and welcome requests for registration from patients living in or moving to the practice area. Please click here to see if you are within the ... [continue] How to register

Infection Control Statement

We aim to keep our surgery clean and tidy and offer a safe environment to our patients and staff. We are proud of our modern, purpose built Practice and endeavour ... [continue] Infection Control Statement

Named GP

All patients at Ashville Surgery have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You can ... [continue] Named GP

Patient confidentiality

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances: To provide further medical treatment ... [continue] Patient confidentiality

Patient Group

We have an active patient participation group at our practice. If you would like to join the group please follow the links on this page.

Patient rights and responsibilities

Patient’s rights We are committed to giving you the best possible service. This will be achieved by working together. You have a right to, and the practice will try to ... [continue] Patient rights and responsibilities

Practice boundary

You can register as a patient at the surgery if you live within ZONE A and ZONE B. We are now accepting patients outside Zones A and B but patients will need ... [continue] Practice boundary

Practice Health Champions

Our Practice Health Champions Ashville surgery have begun working with a fantastic group of volunteer Health Champions who run different activities throughout the week. Gardening group Board game group Arts ... [continue] Practice Health Champions

Proxy Access

Some patients find it helpful for a second person to have access to their online GP record.  This is often a family member, medical next of kin, a close friend ... [continue] Proxy Access

Updating your contact details

It’s important that we have the correct contact details for you. This is because they are used by your GP and other NHS services to contact you about screening, vaccinations ... [continue] Updating your contact details

Violent or abusive behaviour

The practice fully supports the NHS Zero Tolerance Policy. The aim of this policy is to tackle the increasing problem of violence against staff working in the NHS and ensures ... [continue] Violent or abusive behaviour

Date published: 8th October, 2014
Date last updated: 15th November, 2014