Make a request for an appointment:
· Online: Request an appointment online using the Ask My GP any weekday from 7.00am
· Telephone: Call us on 0161 881 4293 Mon-Fri 8:00am- 6:30pm
· In person: Come to the front desk Mon-Fri 8:00am- 6:30pm and our reception team will be happy to help.
What happens after you request an appointment
However you get in touch, we’ll ask what you need help with. We will use this information to choose the most suitable doctor, nurse or health care professional to help you.
All requests are reviewed on the day by our senior doctors.
This means, based on clinical need, we may contact you on the same day or up to 10 working days to deal with your request.
Your appointment
Your appointment may take the form of a telephone consultation, email, or face to face consultation with a member of the team.
Some problems need face to face examination, but a lot of consultations can be done, safely, conveniently and effectively over the phone or via email.
Cancelling or changing an appointment
Use the online askmyGP service , call or visit the surgery to cancel or change an appointment.
If you need help when we are closed
If you need urgent medical advice between 6.30pm and 8am weekdays, on weekends or on Bank Holidays call 111.
NHS 111 can help if you have an urgent medical problem and you’re not sure what to do.
For children under 5 call 111 For people aged 5 and over go to 111.nhs.uk
If you need help with your appointment
Please tell us:
· If there’s a specific doctor, nurse or other health professional you would prefer to respond.
· If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
· If you need an interpreter.
· If you have any other access or communication needs.
· If you would like a chaperone present
Home visits
Please let us know as early as possible. You can request a visit using the askmyGP online service or by speaking to a member of our Reception Team before 11:00am.Telephone 0161 881 4293
We will to contact you by phone to assess your condition, before we visit.
Home visits take up more of a doctor’s time, so if you are able, please come into the surgery.
URGENT APPOINTMENTS
All requests are triaged by our senior team every day – so if something is genuinely urgent let us know and we will contact you on the day. Please bear in mind we are not an accident or emergency service. If you are unsure which service is right for you visit who should I see?.
Evening & weekend appointments
Working in collaboration with Manchester Extended Access, we are pleased to offer access to GP, nurse and HCA appointments during the evenings and at the weekends.
To book appointments simply ask the receptionist who will arrange an appointment at a time and location that suits you best.
This will not be at your usual practice, but the GP or Health Care Professional who sees you will have access to your medical record and can issue prescriptions if required and deal with other matters appropriately should the need arise.
Self Help
Please see our common problems page to get the advice you need right now.
